Jennifer E. Fedora
Executive Vice President Enterprise Customer Service
- Role
- Executive Vice President at Empower
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Jennifer E. Fedora
In life, if you don\'t risk anything, you risk everything.” - John Spence I am passionate about guiding operations and contact centers through leadership, business-forward adaption, and client focus. While known for strategically analyzing and prioritizing initiatives and issues to identify straight forward, scalable solutions to complex business problems, I consistently deliver strong business results through evidence-based decisions and focus on client relationships. SPECIALTIES: Leadership Effectiveness | Strategy | Visionary Leadership | Operational Excellence | Revenue Growth | Business Development | Change Leadership | Call Center Management | Agile | Client Relationships | Talent Development | Strategic Operations Practices | Business Solutions• Leadership Effectiveness - Reduced employee attrition from 35% external to 15% external. • Operational Excellence - Removed 35% of cost from the business, reduced overhead expenses by 10% through digital adoption, and improved client promoter score by 25%.• Revenue Growth/Business Development - Increased conversion rate 25% for new business.• Change Leadership - Improved Interactive Voice Response System adoption from 9% to 20%.ADDITIONAL RELEVANT EXPERIENCE:Board Member, Boys and Girls Club Colorado, 2018 – Present Board Member, SunGate, 2017 – PresentNational Chair, Women’s Interactive Network, 2015 – PresentCOLUMBIA THREADNEEDLE INVESTMENTS - Department Manager, Client Brokerage Services | Team Manager, Key Client Specialists | Counselor Professional | Shareholder Service Professional PRUDENTIAL SECURITIES - Financial Advisor BANK OF AMERICA CORPORATION - Personal Banker
Experience
Executive Vice President
Jan 2026 — Present · US
Education
The Wharton School
SIFMA Executive Program
University of Florida
BS, Advertising and Business
Skills
- Mutual Funds
- Risk Management
- Financial Services
- Strategy
- Securities
- Process Improvement
- Series 7
- Finra
- Customer Service
- Management
- Investments
- Leadership
- Series 63
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