Jennifer Featherling
Leader Contact Center Technology • ITIL • Customer Experience Design • Vendor Management
- Role
- Specialist Solutions Architect Manager - World Wide Acceleration at Amazon Web Services (AWS)
- Location
- Woodbridge, VA, US
- LinkedIn followers
- 500 followers
About Jennifer Featherling
Jen Featherling 25+ years of Contact Center experience, both technical and business roles covering banking (JPMC/Discover/Capital One), retail (Limited Brands), entertainment (Sirius XM), pharmacy (Walgreens) and travel (Priceline). She brings experience running operations, contact center technology, setting long-term strategy and having managed multiple migrations/implementations across a variety of platforms. Prior to joining AWS in September 2022, Jen was the Sr Director Contact Center Technology at Priceline and oversaw the transformation of their Contact Center Technology.
Experience
Specialist Solutions Architect Manager - World Wide Acceleration
Sep 2022 — Present
Skills
- Avaya Technologies
- Cti
- Networking
- Disaster Recovery
- Enterprise Software
- Voip
- Data Center
- Avaya
- Cisco Cvp
- Telephony
- IT Management
- Active Directory
- Call Centers
- Troubleshooting
- Cisco Eim
- Cisco
- System Deployment
- Verizon Tfnm
- Servers
- Itil
- Cisco Technologies
- Integration
- Cisco Icm
- Iex
- Vendor Management
- Cisco Call Manager
- Telecommunications
- Call Routing
- Cisco Ucce
- Ivr
- Cloud Computing
- Vpn
- Unified Communications
- Project Management
- At&T
- Nuance
- Workforce Management
- Avaya Pbx
- Service Delivery
- Wan
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