Jenn Emerson
Director at CVS | Passionate about leadership opportunities that foster collaboration and innovation within the healthcare industry
- Role
- Lead Director at CVS Health
- Location
- Barrington, RI, US
- LinkedIn followers
- 500 followers
About Jenn Emerson
Professional SummaryStrategic and results-driven Digital Product Leader with over 15 years of experience in healthcare, financial services, and digital marketing, known for driving innovation, customer-centric design, and cross-functional collaboration. Passionate about aligning individual talent with product goals to deliver scalable solutions and measurable outcomes. Adept at navigating complex organizations and partnering with key healthcare and employer clients to drive member-focused digital programs. Seeking leadership opportunities that foster collaboration and innovation within the healthcare industry.Core CompetenciesDigital Product Strategy, Agile & Scaled Agile Frameworks (SAFe), Data-Driven Decision Making, Customer Experience (CX) Design, Cross-functional Team Leadership, Product Lifecycle Management, Stakeholder Engagement, Change/Risk Management
Experience
Lead Director
Mar 2024 — Present · Cumberland, RI, US
Drove major digital engagement, with over 1M+ visits to Prior Authorization tools, 5M+ visits to the redesigned Check Drug Cost (CDC) experience, and 2M+ visits to the Help Center.• Improved user experience and outcomes, achieving 75%+ CDC search completion, 73% search engagement on Pharmacy Locator, and 20% completion rate on digital claims submissions.• Launched and scaled key features, including a new Transfer Flow for pharmacy disruptions where prescriptions are being removed from formulary, Plan Summary redesign (700K+ visits), and support for IRA regulations and future-dated pricing capabilities.• Advanced platform modernization, completing major AEM content migration outdated content spots deactivated) and continuous support for 16 Prior Auth sites, 120+ Open Enrollment Microsites and 20+ SDK/API client integrations (with 20 key APIs we support directly).• Built new capabilities and teams, including a dedicated team for Drug Savings, Drug Info, and Claims, while enhancing the Developer Portal and Partner Login experience.• Fostered collaboration and mentorship, supporting new hires, cross-functional teams, and agile delivery under complex reorgs—while maintaining high standards and a culture of shared success.
Education
Rhode Island School of Design
BFA, Glass
1994 — 1998
Rhode Island School of Design
Bachelor of Fine Arts - BFA, Glass
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