Jennifer Edwards
- Role
- Customer Success Manager at Skillsoft
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jennifer Edwards
As a Customer Success Manager at Skillsoft, I leverage my 15+ years of experience in the…
Experience
Customer Success Manager
Nov 2021 — Present
Work in collaboration with implementation consultants, solutions architects, and content project managers to ensure the best client solution for strategic customers. Continuously analyze usage to offer recommendations for new products and services, focusing on the industry compliance risks and gaps in training. • Manage customer success for strategic, global customers for legal compliance and EHS learning programs. • Member of Skillsoft Inclusion Council. Completed Lead Like an Ally certification program by Julie Kratz. • Identify sales opportunities with existing clients for business development team.
Education
Texas A&M University
Bachelor of Arts - BA, Communications
Skills
- Project Management
- Strategy
- Business Process Improvement
- Customer Relationship Management (Crm)
- Program Management
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