Jennifer Younger

About Jennifer Younger

Results-driven Sales Operations, Customer Service and Project Manager with 20 years of…

Experience

1. Manager - Order Management

   Samsung Electronics America

   Sep 2019 — Present · New York, NY, US

   Leading Order Fulfillment Team in managing and supporting the Builder and Luxury Digital Home Appliance product line ensuring orders are monitored and tracked for end to end order fulfillment through SAP, EDI, Portal and manual submissions achieving a 99.5% accuracy rate aligning with the teams\' KPI\'s. Mentor and guide team individuals with 1 on 1 support in professional growth and professional improvements. Delivering best-in-class Customer Service by actively listening to customers, understanding their needs and providing helpful solutions to build strong, lasting relationships. Support and manage 3rd party outsource teams to improve customer support. Manage on-boarding and implementations of new EDI customer integrations. Manage and maintain contract orders to meet compliance per customer agreements. Identified shortfalls with customer ETA and PSI reporting and address delays on incoming product affecting customer backorders. Collaborating with Supply Chain, Logistics, Sales Team, Business Center (3rd Party) to streamline ongoing processes to improve order flow. Manager Builder Project orders which adhere to strict delivery deadlines and ensure SLA\'s are met. Lead change management initiatives and SAP projects by working with system development teams to provide ongoing recommendations for updates to NERP/EDI/B2B portal, enhancing daily system usage, reporting and overall customer experience. Provide training to customers as needed for B2B portal system. Maintained strict adherence to SOX requirements for system order processing, approvals and audit readiness. Manage and monitor customer returns and ensure any reconciliations are completed in a timely manner. Oversee customer chargebacks to meet 30 day KPI\'s as required. Streamlined the customer delivery date request process for orders, reducing processing time from 3-7 hours daily to 15 minutes. Recognized with the Samsung Employee Top Achievement Award in 2021 for outstanding contributions

Education

• UCNJ Union College of Union County, NJ

  Associate of Arts and Sciences (AAS), Business, Management

• University of Phoenix

  Bachelor of Science - BS, Supply Chain Management

  2017 — 2019

Skills

• Product Marketing
• Direct Sales
• Sales Operations
• Strategic Partnerships
• Customer Service
• Retail
• Manufacturing
• Microsoft Excel
• Customer Relationship Management (Crm)
• Microsoft Office
• Sales
• Business Development
• Solution Selling
• Channel Partners
• Business-to-Business (B2b)
• Forecasting
• Sales Management
• Cross-Functional Team Leadership
• Program Management
• Supply Chain Management
• Project Management
• Account Management
• Product Management
• Management
• Team Leadership