Jennifer Durning
Senior Director, Program and Project Planning, Oneworld Alliance
- Role
- Director of Program and Project Planning, Oneworld Alliance at Sodexo Live!
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Jennifer Durning
Dynamic and results-oriented professional with extensive experience in hospitality operations, client management, and business development across various high-profile environments. Currently serving as the Director, Program and Project Planning with Sodexo Live, overseeing Oneworld Alliance lounge segment planning, and strategic project implementation. Formerly the AVP, Senior National Client Executive with Sodexo Live, overseeing the lounge business segment for British Airways, excelling in operational management and client relationship development. Key Experience Includes: o Manage daily operations and client relationships for British Airways\' lounge services and ensure exceptional service standards. o Spearhead the opening of eight lounges, coordinating deployment and contract management to meet financial and operational goals. o Developed conference center operations and event programs, providing strategic solutions to enhance client hospitality experiences. o Served in various leadership roles overseeing business operations and regional amenities, successfully opening multiple large-scale campus facilities and managing significant employee dining and conference services. o Achieved high employee engagement and client satisfaction scores while reducing external venue costs and optimizing resource utilization. o Collaborated with clients to achieve successful meeting outcomes while adhering to budgets and sales objectives.
Experience
Director of Program and Project Planning, Oneworld Alliance
Dec 2024 — Present · US
Oversee the day-to-day business operations of the lounge business and ongoing client relationships. l focus on overseeing high-level, high-end complementary lounge services within several airports, leading all salaried and hourly team members in the execution of exceptional business standards on operations, talent, and financial performance. • Responsible for the development, communication, and implementation of programs designed to support New Services openings and operational growth initiatives for the Airline Lounge Business Segment portfolio. Plans both the coordination and deployment of the Opening team as needed to ensure financially and operationally successful openings/mobilization efforts, special events, closings, and transitions. • Contract management for all activities related to new service openings, account management, and core services such as food and labor per pax to ensure quality and service levels for successful openings.
Education
Johnson & Wales University
B. S. Hospitality Sales & Meeting Management
1997 — 2001
Keller Graduate School of Management of DeVry University
Master of Project Management
2015 — 2019
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.