Jennifer Doland

About Jennifer Doland

I am a self-motivated and driven leader with 20 years in the business system transformation arena in the insurance & tech industries, with a primary focus on sales operations. I have an excellent blend of business and technical skills that allow me see the big picture across cross-functional areas and bridge the teams by being able to describe strategy and break down complex topics based on my audience. I am very adept at traversing multiple business units and teams and synthesizing the needs of different areas into strategies to deliver innovative solutions. I have an innate drive to learn the \'why\' and \'how\' of everything as well as an ability to rapidly acquire technical knowledge and skills, which allows me to analyze processes and systems and recommend enhancements and modifications which add value to our business partners and meet their evolving needs. I am known for being candid and truthful and anticipating obstacles to reduce risks and prevent problems from arising. I am passionate about creating a great culture for my team where people feel heard, valued for their individuality, empowered, and enjoy what they do.

Experience

1. Technical Product Manager, Customer Experience

   Cisco

   Apr 2025 — Present

   Splunk was acquired by Cisco and I have shifted into the IT organization in the Connected Enterprise Transformation Office as a Product Manager in the Customer Experience realm with a lens on Customer Success.

Education

• Nova Southeastern University

  MS

• Stockton University

  BS

Skills

• Training
• Testing
• Business Process
• Obiee
• Disaster Recovery
• Oracle Crm
• Software & Process Training
• Oracle Business Intelligence (Obiee)
• Requirements Gathering
• Insurance
• Business Analysis
• Access
• Analysis
• Customer Relationship Management (Crm)
• Sdlc
• Process Improvement
• Project Management
• Management
• Data Analysis
• Business Process Improvement
• Analytics
• Crm