Jennifer Rasmussen
Operations Executive and People Leader | 25+ years Event, Tourism, Hospitality Industry | Specializing in delivering curated customer experiences
- Role
- Senior Director of Guest Experience at TCS World Travel
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jennifer Rasmussen
Action-driven, innovative people leader and operations executive with 28 years in the event, tourism and hospitality industry, specializing in delivering end to end curated customer experiences. On a mission to build a world of exceptional customer journeys and legendary service and a high quality of work life for employees through growing profitable and market driven organizations. Strong track record of product design/delivery, relationship building, reliable, adaptive execution, and problem solving skills in fast paced high-stress situations.
Experience
Senior Director of Guest Experience
Aug 2020 — Present · Seattle, WA, US
TCS World Travel, award winning and a member of the Travelopia group of travel companies, enriches lives through travel through all inclusive curated group private jet expeditions delivering meaningful experiences with exceptional quality and service- in over 200 unique destinations around the globe. More info at: Drive profit and brand reputation by exceeding customer expectations through leading the operations team to innovate and deliver seamless luxury experiences within budget- Lead customer experience (CEX) efforts in the planning and execution of private jet experiences to high targets for $100m+ revenue business - Manage trip PNLs. In 2023, successfully delivered $30m of destination cost (with ambiguity around inclusions/components and contingency) within <1% variance - Revamped processes to meet company goals and guest experience targets in an efficient and scalable manner with a focus on health & safety- Manage health & safety initiatives including process change management and risk framework
Education
Colorado State University
BS
1992 — 1995
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