Jennifer Dama

Devotee of the Bigger Picture

Role: Customer Experience, Program Manager at Rockwell Automation
Location: Chicago, IL, US
LinkedIn followers: 500 followers

About Jennifer Dama

I have a vision for a better tomorrow with the drive, courage and know-how to get it done today.As an industry-agnostic problem solver - I employ discovery, design, and marcom principles for the development of strategic solutions and execution plans for organizational and operational change.I\'m bold, honest, and I care - about the work and the team. I\'m always open to opportunities to collaborate with individuals and organizations who are mission-driven and looking to both strengthen their foundations and grow.Interested in collaborating? Send me a DM and let\'s chat!

Experience

Customer Experience, Program Manager
Rockwell Automation
Oct 2022 — Present
Work with global, cross-functional teams to launch new products and services - keeping the customer top of mind while building exceptional experiences. Lead discovery sessions and interviews to identify processes, pain points and solutions for our customers and continuously loop in voice of customer into our product and services enhancement roadmaps.Co-facilitate customer journey mapping and service blueprinting sessions to clearly identify product and services processes, pain points and gaps in the way of reaching the ideal offering - and identify pathways and responsible parties to resolve those gaps.Establish a consistent product development process that meets both the organization\'s and the customer\'s needs and is grounded in service design best practices.Build the CX Strategy and Activation Team\'s branding and communication strategy.

Education

Eureka College
Bachelor of Arts, Communication
2005 — 2009

Skills

Event Management
Crisis Communications
Editing
Social Networking
Newsletters
Corporate Communications
Public Speaking
Photoshop
Writing
Social Media Marketing
Powerpoint
Fundraising
Online Marketing
Social Media
Indesign
Marketing Communication
Event Planning
Copywriting
Copy Editing
Marketing
Advertising
Nonprofits
Email Marketing
Blogging
Research
Adobe Creative Suite
Strategic Communications
Press Releases
Creative Writing
Community Outreach
Training
Public Relations
Internal Communications
Media Relations
Marketing Communications
Facebook
Leadership

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.