Jennifer Cross
GE Vernova Customer Success Manager
- Role
- Customer Success Manager at GE Vernova
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Jennifer Cross
I am a customer-centric and resourceful professional with comprehensive experience leading projects to ensure retention, satisfaction, and renewals. My demonstrated background in creating business expansion strategies, evaluating project-related credits, and supervising delivery models. Throughout my professional experience, I’m recognized for training high-achieving teams to attain set customer goals and objectives. I possess strong skills in customer support and hybrid transitional models to develop long-term relationships.My core competencies are:• Customer Success Management• Services Delivery Manager• Budgeting & Forecasting• Business Development • Project & Program Management • Process Improvement • Team Training & Leadership• Customer Service & SupportI am an expert in identifying complex issues, optimizing all solutions, and managing all resources. I have a strong track record of understanding customer business goals and evaluating customer requirements. I can build and maintain trusted relationships at all levels of management and multiple teams.
Experience
Customer Success Manager
Apr 2024 — Present
Education
University of Phoenix
Masters, Business Administration
2004 — 2006
Coleman College
Bachelor of Science, Computer Networks
2002 — 2004
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