Jennifer Collins
Information Technology Intern | CySA+, Sec+, Net+, Linux+, A+, Project+ | Focused on Cybersecurity, IT Infrastructure & Resilience | Connecting People, Processes & Technology
- Role
- Information Technology Intern at CNH Reman
- Location
- Springfield, MO, US
- LinkedIn followers
- 500 followers
About Jennifer Collins
I help teams keep technology running smoothly and securely, drawing on hands on…
Experience
Information Technology Intern
Apr 2025 — Present
System Administration:• Manage user accounts, devices, and group access in Active Directory • Support user onboarding, password resets, permission changes, and troubleshoot Windows 11 and UEFI/BIOS issues • Image and deploy laptops and shop floor PCs with imaging tools and RMM software for endpoint management, automation, and remote support • Record repeat solutions and processes for consistent support Help Desk Support:• Triaged and tracked tickets with ITSM and RMM ticketing features • Resolved hardware, software, VPN, Office 365, and network issues using built-in remote assistance tools • Explained solutions clearly to all skill levels, created reference guides on internal platforms Hardware Deployment:• Imaged and configured PCs with dedicated imaging software; managed asset tagging, inventory, and device records • Coordinated with vendors for hardware procurement and troubleshooting • Tracked device lifecycle, maintenance, and deployment planning with spreadsheets and asset management tools Collaboration Technology:• Supported digital meeting room setups: installed AV devices, set up accounts, managed cabling, and performed functionality checks • Collected user feedback and made configuration improvements for better usability Sales Engineering Focus:• Built technical and communication skills by translating IT solutions and challenges for varied audiences • Scoped tech needs, recommended hardware/software, and assisted decision makers • Motivated to bridge IT and business needs in a sales engineering career focused on problem solving, teamwork, and customer satisfaction
Education
Ozarks Technical Community College
Associate of Applied Science, Cybersecurity
Cisco Networking Academy
Cybersecurity
Western Governors University
Bachelor of Science - BS, Cybersecurity and Information Assurance
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