Jennifer Cargill
Customer Success Manager, Americas
- Role
- Customer Success Manager at MapsPeople
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jennifer Cargill
Highly accomplished Customer Success and Project Management professional with over 20…
Experience
Customer Success Manager
Nov 2022 — Present · Austin, TX, US
Supports a portfolio of 20 clients in different segments/tiers that amounts to more than $800k Annual Recurring Revenue (ARR), nearly 30% of the company\'s annual revenue.• Leads the implementation of a customized MapsIndoors product for a varied set of clients, each with unique use cases, including professional sports teams, music festivals, and international comic conventions.• Facilitates the entire client journey from pre-sales, onboarding, project management, and CMS training to the ongoing operations phase.• Identifies upsell opportunities and influences clients to upgrade their solutions. Upgrades include a branded map for a football stadium (earning ~$15K) and a hospital system expanding their footprint (earning ~$8K).• Sought and secured approval to negotiate pricing for a valuable top-tier client that had lost federal funding, resulting in continuity of the contract. Maintained ongoing customer check-ins throughout the transition.• Works cross-functionally with multiple international teams to ensure accurate implementation of the product, focusing on team productivity.• Establishes and optimizes processes to enhance internal and external communication and project management.• Leverages Gemini and other generative AI tools for a variety of needs such as writing annual renewal contracts, note taking, and composing follow ups with action items.• Additional Technologies: Jira, HubSpot, Monday, Confluence, PandaDoc, Google Workspace
Education
Improv Olympic Theater Chicago
Improvisation
New Horizons
A+ and N+ Certification
2001 — 2001
Second City Chicago
Conservatory , Improvisation
Austin Community College
Theater
1992 — 1995
Annoyance Theater Chicago
Improvisation
Skills
- Html
- Cloud Computing
- Access
- Recruiting
- Microsoft Office
- Sql
- Leadership
- Technical Support
- Saas
- Active Directory
- Project Management
- Troubleshooting
- Program Management
- Databases
- Sharepoint
- Training
- Salesforce.com
- Management
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