Jennifer Buchanan
North American Customer Care Associate Director @Boston Scientific
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WORK HISTORY
North American Customer Care Associate Director @Boston Scientific
Quincy, MA, US
Currently leading US Order Excellence and Canada Customer Care at Boston Scientific, where I oversee high-performing teams supporting customers and over 3.3 million orders annually.I specialize in operational excellence, digital transformation, and customer-centric service delivery. My leadership has driven key initiatives including Salesforce Service Cloud implementation, AI-enabled service tools, and Lean process improvements—resulting in measurable gains in automation, efficiency, and gross margin.Passionate about inclusive leadership and workforce development, I actively mentor emerging talent and partner with organizations like Viability Inc, Year Up, and Be Mass Competitive. I also serve on the Bunker Hill Community College Humanities to Career Advisory Board.Recognized with multiple Platinum VIP Awards and a CAPA Quality Cup, I’m proud to contribute to Boston Scientific’s mission to advance science for life.
EDUCATION
Westfield State University
BS, Business Management
Bentley University
Taking Charge: Woman's Executive Leadership Program, Leadership
Northeastern University
Graduate Leadership Certificate Program, Leadership
SKILLS
ABOUT JENNIFER BUCHANAN
Strategic and people-focused Customer Care executive with 20+ years of experience in healthcare and medtech industries. Currently leading US Order Excellence and Canada Customer Care at Boston Scientific, where I oversee high-performing teams supporting customers and over 3.3 million orders annually.I specialize in operational excellence, digital transformation, and customer-centric service delivery. My leadership has driven key initiatives including Salesforce Service Cloud implementation, AI-enabled service tools, and Lean process improvements—resulting in measurable gains in automation, efficiency, and gross margin.Passionate about inclusive leadership and workforce development, I actively mentor emerging talent and partner with organizations like Viability Inc, Year Up, and Be Mass Competitive. I also serve on the Bunker Hill Community College Humanities to Career Advisory Board.I’m proud to contribute to Boston Scientific’s mission to advance science for life.
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