Jen Hernandez

About Jen Hernandez

Hello! I\'m a passionate Lead Learning Program Manager with a proven track record of transforming organizations through comprehensive learning programs and agile methodologies. My goal is to drive employee engagement, enhance performance, and align learning initiatives with strategic business objectives. Here\'s a glimpse of my accomplishments: Developed and implemented comprehensive learning programs that resulted in a remarkable 30% increase in employee engagement and satisfaction scores. Successfully managed a portfolio of 15 learning programs, ensuring on-time delivery and exceeding all program objectives. Leveraged data-driven insights to evaluate program effectiveness and made strategic improvements, resulting in a remarkable 20% increase in learner performance metrics. Led and mentored a high-performing team of 5 learning specialists, providing guidance and professional development opportunities to enhance program outcomes. Prior to my current role, I also excelled as a Technical Delivery Assurance Manager, Project Delivery Assurance Manager, and People Team Lead. These experiences have honed my skills in cross-functional collaboration, stakeholder management, and process optimization.As a dedicated professional, I thrive in fast-paced environments, where I can leverage my expertise to drive organizational growth and success. I am known for my exceptional leadership, strategic mindset, and ability to deliver results while fostering a positive and collaborative work culture.Let\'s connect and explore how my passion for learning, agile methodologies, and program management can drive positive change and make a lasting impact on your organization. Feel free to reach out to me directly or connect via LinkedIn. I look forward to connecting with fellow professionals, thought leaders, and organizations seeking to optimize their learning and development initiatives.

Experience

1. Lead Customer Success Manager

   UKG

   Mar 2025 — Present