Jennifer Myers
Clarity Creator | Obstacle Remover | Relationship Builder | Customer-Obsessed | 1x IPO | Fitness Addict | Wellness Advocate | Music lover
- Role
- Customer Excellence Manager at Avalara
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Jennifer Myers
I’m a Clarity Creator and Relationship Builder. I simplify the complex, remove roadblocks, and help clients succeed with confidence.Customer-obsessed at heart, I focus on building trust that lasts-because lasting relationships are the foundation of real success. Outside of work, I’m a group fitness enthusiast and wellness advocate, bringing energy, strength, and positivity to both life and work.
Experience
Customer Excellence Manager
Jan 2021 — Present
Lead customer engagements during critical or complex situations—often technical in nature—by providing clear communication, timely solutions, and proactive guidance.Collaborate cross-functionally with internal teams to identify root causes, remove obstacles, and implement process improvements that enhance efficiency and customer satisfaction.Drive customer education on sales tax compliance fundamentals and software best practices, building client confidence and strengthening long-term relationships.Champion the customer voice by advocating for solutions that improve product usability, streamline workflows, and create lasting organizational impact.Consistently receive positive CSAT scores & accolades from both clients and colleagues for delivering exceptional support, fostering trust, and creating clarity in challenging situations.
Education
Oklahoma State University
Bachelors of Science, Recreation Administration & Management
Skills
- Sales Presentations
- Customer Focus
- Proactive
- Strategic Partnerships
- Recruiting
- Customer Presentations
- Social Media
- Contract Negotiation
- Selling
- Consultative Selling
- B2b
- Customer Relations
- Resilient
- Forecasting
- Cold Calling
- Team Management
- Direct Sales
- Food & Beverage
- Sales Operations
- Customer Retention
- Salesforce.com
- Customer Service
- Training Skills
- Lead Generation
- Saas
- Enterprise Software
- Sales Management
- Solution Selling
- Key Account Management
- Major Accounts
- E-Commerce
- Performance Management
- Crm
- Microsoft Office
- Sales
- Management
- Customer Relationship Management (Crm)
- Training
- New Business Development
- Account Management
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