Jennifer N. Noel
Relationship Management
- Role
- Senior Customer Relationship Manager at TriNet
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Jennifer N. Noel
Responsible for applying relationship and account management expertise to a portfolio of…
Experience
Senior Customer Relationship Manager
Jun 2021 — Present · NY, US
Acts as a shared resource that provides retention and account management expertise to a portfolio of customers in partnership with the Customer Engagement teams. Engages in pricing and contract negotiations to secure agreement. Provides on-demand touchpoint to customers to ensure satisfaction and increase breadth and depth of C-Suite relationships. Deployable resource to lead growth in pricing and revenue. Identifies customer service opportunities and coordinates the execution of those services as appropriate. Partners closely with the Customer Engagement teams to ensure quality service delivery. Provides consultative support and leadership on retention strategies. Supports attrition risk forecasting and maintains thorough knowledge of the portfolio of customers. Participates in identifying and transitioning customers to alternative service models.
Education
Brooklyn College
Master's Degree, Public Administration and Social Service Professions
2001 — 2003
John Jay College (CUNY)
Bachelor's Degree, Public Administration and Human Resources Management
1995 — 1999
Skills
- Adp Payroll
- Customer Retention
- Labor Relations
- Employee Engagement
- Deferred Compensation
- Employment Law
- Employee Handbooks
- Benefits Administration
- HR Consulting
- Employment Law Compliance
- HR Policies
- Communication Skills
- Management Training Programs
- Customer Service
- Team Mentoring
- Fmla
- Public Seminars
- Focus Groups
- Professional Mentoring
- Compensation
- Interviews
- Human Resource Development
- Employee Benefits
- Employee Training
- Payroll
- Human Resources
- Background Checks
- Professional Development Seminars
- Client Development
- Client Liaison
- Cobra
- Employee Relations
- Personnel Management
- Microsoft Word
- Compensation
- Compensation & Benefits
- Compensation & Benefit
- Microsoft Excel
- Organizational Development
- Training
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