Jennifer Zerhusen

About Jennifer Zerhusen

I bring over 16 years of experience in the travel nursing industry, spanning both recruitment and client services leadership. I spent 8.5 years as a Recruiting Team Lead before transitioning into the Client Services Department, where I managed a high-volume desk for several years and later moved into leadership roles. I then returned to recruitment to lead a team of 45 recruiters across our Cincinnati corporate office and remote locations. Most recently, I transitioned back to Client Services to lead multiple IGV brands, partnering closely with recruitment to drive job fulfillment and deliver best‑in‑class service in support of both our direct and MSP clients.

Experience

1. Vice President of Client Services

   Trustaff

   Dec 2025 — Present · Cincinnati, OH, US

   Senior leader responsible for strengthening client relationships, developing account strategies, expanding market share, and driving revenue growth across the travel nurse and allied division for Ingenovis Core Brands- Trustaff, Springboard, and Faststaff. Set the vision for client engagement, builds high-performing teams, and ensures Ingenovis is recognized as a top-performing supplier. Own the results of client retention, program expansion, and the reactivation of dormant or underperforming accounts, serving as the critical link between client services and recruiting to deliver consistent, scalable growth.Responsible for Client Services and retention strategies, improving client satisfaction and serving as a bridge between Client Services and Recruiting.Lead, coach and develop a team of CSMs, creating a performance culture focused on client satisfaction, growth and disciplined execution.Establish clear KPIs linked to market share, program penetration, retention, and account expansion.Provide mentorship, feedback and career development Manage a portfolio of key enterprise/direct accounts and MSP partners with a focus on increasing Ingenovis’ share of spend, improving tier placement, and securing access to new programs.Build account strategies that include quarterly growth plans and expansion opportunities by specialty, geography, or service type.Strengthen and grow client partnerships through regular touchpoints, business reviews, and expansion strategies.Serve as the escalation point for complex client issues ensuring resolution that preserves trust and market share.Facilitate team meetings, account strategy sessions, and business reviews to track progress, share best practices, and align goals.Partner cross-functionally with recruiting, credentialing, and finance teams to streamline client support and resolve escalations.Monitor and evaluate team performance by using metrics and performance improvement plans to ensure success.

Education

• University of Cincinnati

  Bachelor of Business Administration (B.B.A.)

  2000 — 2005

Skills

• Onboarding
• Customer Service
• Interviews
• Staffing Services
• Human Resources
• Employee Relations
• Applicant Tracking Systems
• Internet Recruiting
• College Recruiting
• Sourcing
• Temporary Placement
• Technical Recruiting
• Recruiting
• Leadership
• Management