Jennifer Y.
ServiceNow Product Manager| ServiceNow Developer| ServiceNow QA | ServiceNow Trainer
- Role
- Servicenow Product Manager (Grc, Irm, Cmdb, Spm, Ppm,) at United Airlines
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Jennifer Y.
Hi There! I believe that by harnessing the full potential of ServiceNow…
Experience
Servicenow Product Manager (Grc, Irm, Cmdb, Spm, Ppm,)
Jan 2024 — Present
Work with direct business customers, key stakeholders, business process owners and executive leaders to define the product vision, roadmap and partner with the ServiceNow platform team to ensure delivery using Agile methodologies. Facilitate discovery workshops with stakeholders to gain business perspectives, requirements, and alignment for new development requests and assess their impact on existing applications, systems, and processes. Leverage ServiceNow Catalog Builder and Flow Designer to design and implement user-friendly service catalog items, reducing manual processing time by 60%; Also, implement access controls (ACLs) for catalog items, ensuring compliance with organizational security policies.
Education
University of Maryland
Bachelor of Science - BS
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