Jennifer Yates
20 years of title & settlement experience in the roles of trainer, escrow officer/closer, multi state transactions. Accounting, accountants payable/ receivable, reconciliation, system admin & implementation.
- Role
- Corporate Trainer at SoftPro
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Jennifer Yates
Over 20 years of title and settlement experience in the roles of Escrow Officer, Multi…
Experience
Corporate Trainer
Aug 2021 — Present
Host Public training classesHost Training seminarsHost Private training classes held in customer officesWeb-based training sessions, conducted using a third-party web applicationCollaborate with instructional designers to provide input on training materialsContribute articles for internal knowledgebaseBecome subject matter expert on SoftPro productsStay current on SoftPro product knowledge, closing and title industry concepts, and knowledge of integrated custom and ancillary software productsAssist with QA efforts as new products are developedAnswer customer inquiries regarding SoftPro’s training and consulting servicesIdentify specific customer workflow processes and controls; document and communicate this information to appropriate teamsCreation of training agendas to meet customer needsReporting back clear and precise recap documentation to customer project ownersProvide telephone support to SoftPro customers on an as-needed basis
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