Jennifer Willstead

About Jennifer Willstead

Senior multifamily leader with 25+ years of experience driving operational excellence, portfolio performance, and strategic growth across national real estate platforms. As Head of Residential Operations, I oversee third-party management for a national multifamily portfolio, ensuring operational alignment, financial performance, and high-quality execution across assets. I focus on optimizing NOI, enhancing resident experience, strengthening owner relationships, and driving accountability across management partners. Previously served as President of Mack Property Management, a wholly owned subsidiary of Mack Real Estate Group, where I led all national property operations. I was responsible for revenue growth, expense management, budgeting, capital execution, risk oversight, and performance metrics across multifamily, commercial, and industrial assets. In this role, I drove organizational strategy, operational scalability, and portfolio-wide performance improvement.In addition to my current responsibilities, I have contributed to many different functions of on-site operations during my tenure. I have a proven track record of successful results and can be relied upon to provide the necessary oversight to achieve the organizational goals and objectives. I have experience managing Class A, B, and C communities, Lease-Up projects, Repositioning projects, Dispositions, and Renovations, as well as underwriting budgets for all project types. I have served as project manager on pilot assignments, in addition to leading and participating in several corporate initiative groups.

Experience

1. Head of Residential Operations

   Mack Real Estate Group

   Jan 2026 — Present · Los Angeles, CA, US

   Senior multifamily operations leader with oversight of third-party property management across a diverse portfolio. I drive performance through disciplined operational reviews, site visits, and resident experience metrics to ensure alignment with ownership objectives and company standards.As a strategic partner to property owners and investors, I lead onboarding, deliver data-driven performance insights, and cultivate long-term relationships built on transparency and results. I collaborate closely with executive leadership to identify growth opportunities, enhance operational efficiency, and scale portfolio performance.I champion PropTech innovation to elevate operational effectiveness and the resident experience, while maintaining a strong focus on financial outcomes through rent growth, occupancy optimization, expense control, and NOI expansion. Through leadership and influence, I guide third-party teams to achieve operational excellence while ensuring full compliance with housing regulations and risk management best practices.