Jennifer Williams
Lead Product Owner @Wells Fargo
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WORK HISTORY
Lead Product Owner @Wells Fargo
Chatlotte, NC, US
ABOUT JENNIFER WILLIAMS
Skills & Abilities Industry Expertise 21 years of combined retail and operations banking experience 18 years of combined management strategy consulting and business operations experience. 11 years of experience managing and prioritizing workflow to meet deadlines to achieve goals or standards. 6 years of user acceptance testing to ensure deployment of application upgrades or new applications met requirements and standards. 5+ years of in-depth knowledge of wire payment processing and industry systems 4 years of retail management banking experience.Project Management Proficient in the business process modeling lifecycle with both agile or waterfall methodology, Lean Six Sigma, and writing and prioritizing user stories in Jira.Communication Proven ability to establish and build working relationships with various business lines, assess constraints, make quick decisions, and implement solutions that will meet the core values and standards Programs Proficient in Microsoft Word, Excel, PowerPoint, and Outlook, Jira, Confluence.AWARDS Top Performer – 2019 Golden Spoke Award 2014 and 2015 Service Excellence Award WinnerSTRATEGIC PLANNING & IMPLEMENTATION Lead Loan Adjustor to help develop and test a new intake process pipeline management application to enhance communication between all parties of the short sale processRISK REDUCTION Achieved a 98% or higher on all audits on short sale mortgage packages and international wire payment processing
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