Jennifer Vasantha Ruby
Microsoft Senior Support Delivery Leader | Security & Compliance | Operational Excellence | Customer Success Advocate | Technology Strategy Expert | Doctoral Scholar in Business Administration (Digital Leadership), GGU
- Role
- Senior Supplier Delivery Management at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jennifer Vasantha Ruby
With over 22 years of experience, I specialize in leading global delivery operations and driving excellence in outsourced service delivery. At Microsoft, I oversee co-sourced delivery strategies for the Security and Compliance group, focusing on contract administration, partner maturity, and technical enablement. My role involves aligning delivery outcomes with business objectives and enhancing customer satisfaction across geographies. Committed to operational efficiency and innovation, I lead a team of Support Delivery Managers and Partner Technical Advisors to implement scalable support models and foster strategic partnerships. By leveraging AI skills and a people-first approach, I strive to empower teams, ensure stakeholder alignment, and create resilient delivery ecosystems that drive transformation and growth.
Experience
Senior Supplier Delivery Management
Jun 2022 — Present · Bengaluru, IN
In my role at Microsoft, I spearhead global strategies to optimize outsourced service delivery, ensuring alignment with business objectives. I manage a dedicated team, focusing on stakeholder engagement and the implementation of innovative technologies to improve operational efficiency. My commitment to excellence drives me to resolve high-priority customer issues effectively while fostering a culture of empowerment and accountability within my team.
Education
Bharathidasan University
Master of Computer Applications - MCA, Computer Programming, Java, VB Script, C+, C++, Java Script, C#
2001 — 2004
Madras Christian College
Bachelor's degree, Statistics
1998 — 2001
Golden Gate University
Doctor's Degree, Business Administration in Digital Leadership
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