Jennifer Thompson

About Jennifer Thompson

Results-oriented professional with 10+ years\' experience providing outstanding service and maintaining the highest level of customer satisfaction. A highly motivated team contributor with strong verbal and written communication skills and in-depth experience supporting administrative, sales and operational goals. Highly adept at managing multiple priorities in fast-paced environments through planning, organization and collaboration.

Experience

1. Customer Success Specialist

   Emerson Ecologics

   Jan 2016 — Present · Manchester, NH, US

   Resolve problems by clarifying concerns, understanding the cause, determining the best solution, expediting correction and following up to ensure a successful resolutionIdentify and recommend potential trends by collecting customer information and analyzing needs, continually improving the customer experience Review, verify and approve brand purchasing agreements, guaranteeing the customers have authorized access to productsResearch and authenticate healthcare practitioner credentials, ensuring legitimacy and applying to customer accountsPerform continuous inspection to detect customers with potentially fraudulent credentials, alerting the restrictions department when necessaryParticipate in professional development by attending trainings and meetings, actively participating and presenting information helpful to other team members Address incoming phone calls and emails from consumers to educate clients, sell products, track feedback and evaluate opportunities to increase revenue Provide product information, pricing and availability according to company policies and procedures Process orders, changes and proactive follow-up, resulting in positive and trust-based relationships with consumersGather information and enter data to create new professional and patient accounts

Education

• Johnson and Wales University

  BS

• Johnson and Wales University

  AS

Skills

• Retail
• Sales
• Forecasting
• Customer Service
• Merchandising
• Sales Operations
• Customer Satisfaction
• Inventory Management
• Analysis
• Project Planning
• Marketing Strategy
• Microsoft Office
• Microsoft Excel
• Inventory Control
• Time Management
• Logistics
• Sap
• Visual Merchandising
• Fashion
• Communication
• Distribution Logistics
• Independent Projects
• Crm
• Call Centers
• Data Entry
• Management
• Sales Tracking Methods
• Client/Liaison Associations
• Customer Service/Retention
• Reports Management
• Effective Communication
• Scheduling/Record-Keeping
• Technology Applications
• Customer Relationship Management (Crm)