Jennifer Thomas
Behavioral Care Manager @Lyra Health
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WORK HISTORY
Behavioral Care Manager @Lyra Health
Provide comprehensive behavioral care management for children, teens, and families in a fully virtual, fast-paced tele-health environment. Manage a large caseload while collaborating with a multidisciplinary care team to ensure timely, high-quality treatment delivery and improved patient outcomes-Top Achievement: Successfully managed a caseload of 200+ youth and family clients, maintaining consistent engagement, timely follow-up within 24 hours across all communication channels, and achieving high satisfaction rates through responsive, relationship-centered care-Achievement: Conducted daily success evaluations for new members and completed comprehensive assessments that improved care alignment and reduced onboarding delays for families entering the program-Achievement: Strengthened interdisciplinary collaboration by coordinating closely with Coaches, Therapists, Psychiatrists, Neuropsychologists, and Nurses, ensuring seamless care transitions, timely case reviews, and improved treatment outcomes across the care continuum-Impact: Enhanced clinical safety and continuity of care by planning discharges, identifying and coordinating Higher Level of Care (HLOC) referrals, and connecting at-risk members to the Crisis Team, resulting in improved stabilization and smoother transitions for families.
EDUCATION
Midwestern Baptist Theological Seminary
Master of Arts - MA
Houston Baptist University
Bachelor of Arts - BA
ABOUT JENNIFER THOMAS
Proven Leader | Strategic Planner | Stakeholder Collaborator Welcome to my LinkedIn profile! I am a results-driven Program Manager with a passion for developing and managing impactful initiatives, particularly in the realms of mental health and training. Throughout my career, I have demonstrated a strong ability to lead cross-functional teams, design innovative programs, and foster collaboration to achieve organizational objectives.
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