Jennifer Stackhouse
Technical Writer & Documentation Manager at Iron Mountain
- Role
- Technical Documentation Manager at Iron Mountain
- Location
- Elkins Park, PA, US
- LinkedIn followers
- 500 followers
About Jennifer Stackhouse
Great technical writer with experience developing and implementing documentation…
Experience
Technical Documentation Manager
Sep 2014 — Present
Create strategy and process to deliver product documentation, designs and training for Iron Mountain’s latest AI, ML applications and flagship Records Management application on schedule and in a variety of formats. o Foster team atmosphere of learning and encouragement. Cultivate a dynamic team environment that encourages self-reflection, growth, and continuous improvemento Manage fast pace and changing roadmaps. Create and maintain project schedule for multiple products, writers, delivery formats, languages and timelineso Collaborate with Product and UX teams to develop user-focused designs and on-screen texto Implement tools, style guides, templates and best practices to drive consistency and speed deliveryo Write- On-screen text, including tooltips and instructions - User guides - Online help - Graphical training guides - Frequently Asked Questions (FAQs)- Release Noteso Create interactive Walk Me tutorials, user training and shoutoutso Manage global translation, localization and internationalization processo Manage internal and external web pageso Conduct product usability to create best practices and determine effective user resourceso Create and maintain style / voice and tone guidelineso Lead Capable@IM Employee Resource Group to create an accessible workplaceSitecore, Walk Me, Pendo, Paligo, HelpStudio, RoboHelp, ClickHelp, Confluence, Jira, GitLab, Trello, Microsoft and Google suites, Figma, Seismic
Education
University of Delaware
BAAS, English - concentration in Business & Technical Writing
1986 — 1990
Skills
- Social Media Marketing
- Editing
- Writing
- Nonprofits
- Communications Planning
- Non-Profits
- Fundraising
- Program Development
- Marketing
- Volunteer Management
- Public Relations
- Teaching
- Corporate Communications
- Press Releases
- Leadership
- Community Outreach
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