Jennifer Smith

WORK HISTORY

EDUCATION

ABOUT JENNIFER SMITH

I’ve recently secured a customer service team leader role at Tesco Bank, which is something I set my mind to a year ago. Along with training staff when required I was stepping up for managers when they were off. This is something I previously did at SSE and began to love working with people in this way. I feel it’s where my transferable skills can really be utilised for the team’s growth. I’m excited to get started with my very own team and see what we can achieve. I was working as a Customer Relations Officer, with Tesco bank, for 2years before successfully securing the team leader role. This role has shown me more about my communications skills, and is allowing me to enhance these. I was covering managerial tasks along with covering teams within the department. I’ve had the opportunity to design some training for the department and role this out. I’ve also been selected to deliver training outside of the department to help bring together key areas of the business. This is to help ensure the strength in our services to our customers, it’s allowed me to network not only in Glasgow but also in Newcastle. Previously I’ve been successful in securing the role as lead agent within SSE part of the OVO family, which allows me to develop my skills within leadership. This role allows me to look after teams when managers are off and explore the type of leader that I want to become, utilising my skills already embedded as a trainer, coach and customer advisor.I have worked closely with project teams, building and designing training material for stakeholders as well as completing my white belt training.I have been part of the coaching team where I have been able to grow my skills in listening, development, and growth not just in myself but of others. This has been truly amazing in working with others, not just helping them but seeing their achievements in their own growth, results and performance. I have over 5years experience in delivering training to new and existing staff including managers from time to time as well as been part of the training team. This has allowed me to work closely with compliance and many high level managers to assist in the role out of new processes across departments within the energy industry, as well as be involved in creating new content and training staff in completely new roles. Learning and development is a true passion of mine which has embedded life long skills and allows me to apply these skills to any role which I take on.