Jennifer Smith

About Jennifer Smith

With over two decades of diverse industry experience across healthcare, higher education, and finance, I excel as a results-driven sales operations expert. My core strengths include harnessing data-driven strategies to drive impactful outcomes, specializing in process enhancement, elevating customer experiences, optimizing contracts and promotions, and delivering insightful analytics. I am dedicated to planning and executing visionary strategies that closely align with organizational objectives, fostering scalable growth initiatives. Currently, I am actively pursuing certifications in Generative AI and applications in business, further enhancing my skills at the forefront of technology and innovation.

Experience

1. Sales Operations Associate

   AirLife

   Jan 2026 — Present · Raleigh, NC, US

   Support commercial operations through efficient management of RFIs/RFPs, contract lifecycle activities, and compliance reporting. Maintain accurate sales, pricing, and membership data while partnering with cross functional teams to ensure consistent execution across systems and processes.Key Focus Areas:• Manage RFI/RFP submissions and maintain a centralized repository for streamlined responses.• Oversee contract review, execution, and system implementation to ensure pricing and compliance accuracy. • Maintain GPO membership data, ensuring timely updates and performance reporting. • Run compliance audits and develop insights from sales and membership data. • Support chargeback validation and administrative fee processing with Finance and Sales.

Education

• East Carolina University - College of Business

  BSBA

  1998 — 2002

Skills

• Training
• Customer Service
• Policy
• Software Documentation
• Program Management
• Management
• Project Planning
• Marketing
• Salesforce.com
• Account Management
• Research
• Access
• Budgets
• Microsoft Office
• Sales
• Crm
• Accounting
• Call Centers
• Loans