Jennifer Smith
Operations Director
- Role
- Concierge Manager at Kestra Financial
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Jennifer Smith
As a results-oriented Collections Director with over 20 years of experience, I am passionate about leading high-performing teams and driving strategic initiatives to optimize collections performance. My expertise spans the entire collections lifecycle, from early-stage delinquency to complex post-judgment recovery, including bank liens and wage garnishments. I excel at developing and implementing strategies to improve recovery rates, reduce delinquency, and ensure strict adherence to compliance standards. My background includes extensive experience in both first- and third-party collections for secured and unsecured debt. I am a skilled leader with a proven ability to analyze performance metrics, identify trends, and implement process improvements. I am committed to mentoring teams, fostering strong vendor relationships, and driving alignment with broader organizational goals.
Experience
Concierge Manager
Nov 2025 — Present · Tempe, AZ, US
Help establish and scale operational infrastructure within the Arizona market by defining performance metrics, clarifying success standards, and strengthening cross-departmental collaboration. Refine and expand policies and procedures to improve efficiency and accountability. Lead agent training initiatives, support service excellence, and contribute to building a strong operational footprint in Arizona.
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