Jennifer Short

About Jennifer Short

A people first, operations leader with experience in commercial and residential HVAC, Plumbing, and Electric. Adept at understanding all aspects of a business and finding ways to resolve problems that might arise. Strong planner who can identify and develop process improvement opportunities to drive revenue, increase productivity, and improve the customer experience.

Experience

1. Operations Manager

   Calvert Mechanical Solutions, Inc

   Apr 2017 — Present · MD, US

   Managing all operations within the company, direct reports include the billing specialist team, dispatch team, maintenance contract manager, human resources, and accounting. • Work closely with the division managers (hvac, plumbing, electrical) to make sure their departments are running smoothly. • Standardizing operating procedures. • Handle all billing issues including credits, complaints, and collections. • Project management of projects when staff is unavailable due to vacations and short-term gaps in staffing. • Site visits and conference calls to follow up with the status of projects. • Implemented steps to be paperless and completely mobile. This process has significantly reduced costs. Prior to transforming to completely mobile, there was a total of 48 hours of administrative costs per week entering payroll, which has now been reduced to only 5 hours a week. This process has also allowed for service tickets to be easily tracked. • Trained and supported 60 service technicians to successfully use the mobile software. • Expedited billing procedures to allow for calls to be invoiced in 24-48 hours compared to the approximate 1-3 months it was originally taking for invoices to be received by the clients. • 85% Retention of original staff through training and restructuring. • Reduced administrative overhead by $45/hour, by restructuring processes. • Collection rate of outstanding balances increased by 9% by changing processes. • Automated the emergency on call process to allow for accurate information to be dispatched immediately. • Implemented electronically storing of service tickets and invoices. • Track manpower schedules. • Formulated a tracking method of preventative maintenances to see overall profit/loss of each client. • Issue proposals/quotes for smaller jobs. • Track gross profit margins for all jobs.

Education

• Essex Community College

  General Classes

  1995 — 1996

• Dale Carnegie Training

  The Dale Carnegie Course

  2005 — 2006

• Medix School

  Medical Office Management/Administration

  1996 — 1997