Jennifer Sheppard
AVP Customer Engagement | Customer Service, Customer Satisfaction
- Role
- AVP Customer Engagement at CarMax
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
Customer/Client ServiceView LinkedIn profile
About Jennifer Sheppard
Hi LinkedIn Community, I\'m a dynamic and results-driven executive with over a…
Experience
AVP Customer Engagement
Jul 2022 — Present
Skills
- Merchandising
- Microsoft Excel
- Training
- Customer Satisfaction
- Project Management
- Strategy
- Succession Planning
- Retail
- Sales Operations
- Customer Retention
- Customer Service
- Data Entry
- Interviewing
- Social Media
- Leadership
- Talent Developer
- Hiring
- Business Process Improvement
- Team Building
- Management
- Recruiting
- I3
- Operations Management
- Inventory Management
- Inventory Control
- Salesforce.com
- Contact Centers
- Microsoft Word
- Team Leadership
- Analysis
- Budgets
- Process Improvement
- Customer Service Management
- Microsoft Office
- Sales
- Cross-Functional Team Leadership
- Performance Management
- Employee Training
- Reputation Management
- Continuous Improvement
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