Jennifer Shea

About Jennifer Shea

Implementation and Project Manager with 10+ years of experience leading client…

Experience

1. Client Implementation Manager

   Kindbody

   Jul 2022 — Present · Buffalo, NY, US

   Comprehend the Kindbody solution/offerings, blueprint design, and optimal operational methods- Heads client implementation project meetings on a weekly or biweekly basis- Maintain logs for open items, client issues, and meeting notes throughout the implementation process- Oversees the internal project plan and engages with internal stakeholders, ensuring a seamless transition to the Kindbody benefit- Document, discuss, and test eligibility files in collaboration with clients, HRIS administrators, and other stakeholders- Develop launch communication materials and work alongside the marketing team for seamless coordination- Create Standard Operating Procedures (SOPs) and documentation to operationalize any new services- Provide training and communication to the MBS and Enterprise Billing team regarding new clients going live- Coordinate and attend open enrollment fairs and conduct client webinars as necessary- Partner with the SCE to ensure client success by attending regular meetings, supporting strategic plans, managing annual and contract renewal processes, and updating scope documents and marketing materials- Ensure accuracy and updates of internal and external resources (EMR, EBM, HubSpot, Claimscape) to reflect agreed-upon client scope and services- Guide internal teams in researching and resolving issues by collaborating with MBS, enterprise billing, clinical teams, etc- Support reporting needs, potentially requiring additional data pulls for specific clients

Education

• Erie Community College

  Associate of Science - AS

  1998 — 2000

• SUNY Fredonia

  Bachelor of Science (BS)

  2000 — 2002

• Erie Community College

  Associate's degree

  1998 — 2000