Jennifer Sharpton
Issue Management | Veteran & Military Spouse | Hiring Our Heroes | Operation New Uniform (ONU)
- Role
- Issue Manager at Prime Therapeutics
- Location
- Topeka, KS, US
- LinkedIn followers
- 500 followers
About Jennifer Sharpton
Elevating teams, transforming processes, and driving success — that\'s where my heart…
Experience
Issue Manager
May 2024 — Present · US
I am responsible for leading and coordinating the resolution of critical issues that impact Medicare, Medicaid, and CHIP Clients and Members. • Leading daily triage meetings to identify and address acute or systemic issues. • Managing cases end-to-end in Salesforce: I assign tasks to a multidisciplinary team—including service delivery analysts, claim technical analysts, and compliance officers—and closely monitor progress through completion. This includes ensuring root cause analysis is conducted, preventative measures are implemented, and outcomes are communicated to clients effectively.• Ensuring seamless execution of triage actions: I facilitate the coordination between departments to ensure that agreed-upon remediation actions from triage are implemented efficiently. This includes addressing any roadblocks that arise, ensuring timely resolution, and maintaining clear client reporting throughout the process.• Meeting client-specific performance guarantees and internal requirements.
Education
Coursera
Google Project Management
2022 — 2023
Kansas State University
B.S. Technology Management, A.S. Business Administration, A.S. Web Development
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