Jennifer Schmidt
Customer Success and Operations | Retention and Churn Mitigation Strategy | Account Management | MPH in Public Health Policy
- Role
- Director of Customer Success at Siftwell
- Location
- East Falmouth, MA, US
- LinkedIn followers
- 500 followers
About Jennifer Schmidt
Experienced Customer Success and Operational leader focused on building scalable and sustainable processes that help organizations reduce churn, deliver exceptional customer service, and develop high performing customer success teams. I have 12 years of experience in Healthcare policy and programs, and 8 years in process design and tech-enabled services, and am motivated by the power of technology to solve complex healthcare problems
Experience
Director of Customer Success
Apr 2025 — Present
Education
Tufts University
MPH, Health Services Management and Policy Concentration
2009 — 2011
Universidad de Costa Rica UCR
Study Abroad,, Justice, Human Rights, and Sustainable Development
2008 — 2008
Suffolk University
BS, Political Science
2005 — 2009
Skills
- Spss
- Spanish
- Research Design
- Qualitative Research
- Quantitative Research
- Academic Writing
- Legislative Research
- Legislative Relations
- Policy Writing
- Public Health
- Public Health Policy
- Policy Analysis
- Health Insurance
- Health Research
- Research
- Health Policy
- Nonprofits
- Government
- Public Speaking
- Community Outreach
- Public Policy
- Social Media
- Program Evaluation
- Policy
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