Jennifer Sartain
Director of Operations at ProTech Professional Technical Services, Inc.
- Role
- Director of Operations at Protech Enterprise It Training & Consulting
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
About Jennifer Sartain
Provide operational support for a portfolio of technical training programs by recruiting…
Experience
Director of Operations
Protech Enterprise It Training & Consulting
Apr 2012 — Present · Pittsburgh, PA, US
ProTech is an Enterprise IT training, consulting and staffing services firm specializing in Information Technology Service Management (ITSM/ITIL), z/OS Mainframe, UNIX/Linux, and open-standards technologies such Java/JEE, XML and Web Services. ProTech trains overs working IT professionals each year in a broad range of technology topics. ProTech is an elite Tier1 Managed MCPLS training provider for Microsoft and partnered with other leading firms such as HP, IBM, Citrix, Cisco, Apple, CA Technologies and more.Our BA & PM curriculums are endorsed by the IIBA and registered with the PMI.As Director of Operations, my responsibilities include-Recruit qualified instructors to support diverse training opportunities-Collaborate with subcontractors to negotiate, process, and maintain contract agreements-Edit and proofread contracts to ensure accuracy, compliance, and clarity-Develop, edit, and proofread course outlines and instructor résumés for client-facing use-Support website and training catalog updates to maintain accurate and engaging content-Create and format professional proposals, reports, and business documents using Microsoft Word and Excel-Direct and support the administration team, delegating tasks, setting priorities, and ensuring efficient daily operations across multiple functional areas-Provide backup support for accounting operations, including accounts receivable and bill payments in QuickBooks.
Education
Gateway Senior High School
High School, Academic
1987 — 1991
University of Pittsburgh at Greensburg
Bachelor's Degree
1992 — 1996
Skills
- Training
- Risk Management
- Proofreading
- Human Resources
- Analysis
- Account Management
- Team Leadership
- Program Management
- Disability Insurance
- Performance Management
- Crm
- Employee Training
- Operations Management
- Customer Service
- Business Process Improvement
- Sales Management
- Project Management
- Claims Management
- Leadership
- Team Building
- Management
- Coaching
- Policy
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