Jennifer Samstag
| Dental Operations & RCM Consultant | COO | Communication & Leadership Trainer | Certified Dentrix Ascend | Driving Efficiency & Team Excellence Across DSOs (Dental Support Organizations)
- Role
- Client Services Director at Propractice Solutions
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Jennifer Samstag
Over the last 14+ years, I’ve seen every side of the dental industry — from the clinical chair to the executive boardroom — and one truth has never changed: strong systems mean nothing without strong teams.That belief has shaped my entire career.As COO of Pro1RCM and Dental Operations & RCM Consultant, I help practices and DSOs redesign their operations, elevate team communication, and build scalable systems that drive real, measurable growth.Through this work, I’ve partnered with organizations nationwide to achieve:→ 62% reduction in A/R turnaround through workflow and accountability redesign.→ 60% improvement in efficiency across 40+ practices.→ 18% increase in revenue through claim optimization and communication training.→ 35% faster team response times through leadership development and systems integration.But beyond the numbers, my work is about helping people, giving owners, managers, and teams the clarity they need to perform confidently and the structure they need to sustain that performance long term.My purpose is to bridge the gap between staff, patients, and profitability — empowering teams to perform with confidence, clarity, and connection.Because success in dentistry isn’t just about clean claims or faster collections — it’s about alignment, communication, and a culture where everyone knows what excellence looks like and how to get there together.Ready to transform your operations and team performance?Let’s connect and build it — one system and one team at a time.
Experience
Client Services Director
Nov 2024 — Present
Lead client onboarding and training processes, ensuring efficient integration and fostering high user engagement and adoption- Manage and mentor the Client Support and Services Team, driving client retention and ensuring exceptional service delivery- Contribute to product development and strategy, gathering client feedback and supporting marketing, sales, and educational initiatives.
Education
Guilford Technical Community College
Dental Hygiene/Hygienist
ECPI University
Associates in Applied Science, Nursing and Dental Assisting
2008 — 2011
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