Jennifer Samson
VP/Director, Strategic Operations & CX | Scaling $100M+ Operations | Digital Transformation in Regulated Markets
- Role
- Senior Director, Special Projects at Los Angeles Metro
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jennifer Samson
I build bridges—once literally across the LA River, and now figuratively as a leader who connects complex systems to user-friendly experiences. I transform complex operations into scalable systems that deliver exceptional customer experiences. With 15+ years leading teams across regulated industries, I specialize in building customer-centric organizations that turn ambitious visions into operational reality.My experience spans building cross-functional teams of 50+, managing $100M+ revenue operations, and implementing frameworks that drive results—including 40% faster customer response times and 90%+ satisfaction rates. Recently, I\'ve expanded into AI transformation, implementing solutions that meaningfully enhance team capabilities and customer experience.I\'m energized by work where operational excellence drives innovation-whether that\'s improving healthcare access, advancing sustainability, or reimagining mobility. My background in regulated industries and recent work in AI implementation positions me to help organizations scale effectively while navigating complex market dynamics.
Experience
Senior Director, Special Projects
Mar 2025 — Present · Los Angeles, CA, US
Education
USC Sol Price School of Public Policy
Master of Real Estate Development - MRED
USC Marshall School of Business
Master of Business Administration - MBA
New York University
Bachelor of Arts, Philosophy and Romance Languages
Skills
- Strategic Planning
- Residential Homes
- Financial Modeling
- Project Management
- Financial Analysis
- Contract Management
- Leed Ap
- Asset Managment
- Leadership
- Entitlements
- Market Analysis
- Business Development
- Asset Management
- Real Estate
- Non-Profit Leadership
- Management
- Due Diligence
- Redevelopment
- Investment Properties
- Real Estate Development
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