Jennifer Samaniego

About Jennifer Samaniego

Passionate and solution-driven professional with 12+ years of experience in business strategy and operations, specializing in SaaS. Expertise includes developing scalable solutions and programs with a focus on partner relations and customer success. Proven track record of leading diverse teams and improving technical workflows while fostering a positive culture within fast-paced environments. Adept at cultivating relationships with multilevel stakeholders to drive business growth.

Experience

1. Strategy and Operations Manager, Partner Success

   WalkMe

   Jan 2022 — Present

   Directed strategy and program development for an emerging digital adoption platform, servicing clients globally– Spearheaded transformational initiatives across the Partner Success Organization to maximize topline revenue – Served as trusted advisor––led senior leadership teams with key decisions, impacts, and roadmaps– Contributed to an increase in partner-delivered services from 4% to 15%––increasing topline revenue – Amplified programs across the organization to gain champions, drive adoption, and define company culture– Developed strategic plans, key objectives, priorities, and process improvements that drive scale and quality targets

Education

• Johnson & Wales University

  Associate of Science (A.S.), Business Administration and Management, General

• Walden University

  Master of Business Administration (M.B.A.), Executive

  2013 — 2014

• Johnson & Wales University

  Bachelor of Science (B.S.), Business Management

Skills

• Leadership Development
• Customer Service
• Hotels
• Customer Satisfaction
• Training
• Micros
• Employee Relations
• Change Management
• Higher Education
• Project Management
• Hotel Management
• Management
• Team Building
• Staff Development
• Mentoring
• Event Management
• Salesforce Training
• Operations Management
• Leadership
• Walkme
• Team Leadership
• Hospitality Industry
• Budgets
• Hospitality Management