Jennifer Saldanha
LSSGB | Certified Modern Applied Psychologist | HR | Training and Quality Leader | Customer Experience
- Role
- Experience Specialist at Samsung India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Jennifer Saldanha
Customer Experience, L&D & Training Leader with 8+ years driving operational excellence and customer satisfaction across E-commerce, Logistics, SaaS, and Hospitality sectors. Expertise in leading L&D functions including employee engagement, performance management, and innovative training program design.Certified Lean Six Sigma Green Belt and Modern Applied Psychologist with a data-driven, insight-led approach to building high-performing teams and enhancing service quality. Proven ability to conduct needs assessments, implement transformative learning initiatives, and boost productivity- delivering seamless guest experiences and exceeding expectations.Focused on aligning people strategies with business goals to achieve sustainable organizational success.
Experience
Experience Specialist
Oct 2025 — Present · IN
Samsung’s only owned and operated flagship store in India.• Deliver personalized customer experiences and clear product demos across variety of products and connected living.• Support events, launch activities and store tours that strengthen brand engagement.• Work closely with cross functional teams and maintain smooth store operations.• Contribute to NPS, CSAT and experience performance.
Education
Integrated Indian School, Kuwait
AISSCE (All India Senior School Certificate Examination), Business/Commerce, General
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.