Jennifer S.
Program Director | 15+ Years in Healthcare IT, Customer Relationship Management, and GovCon Projects | Certified Scrum Master, ITIL v4, HDI-SCM | Expertise in Operational Efficiencies and Strategic Leadership
- Role
- Program Director at Verve Llc
- Location
- Abingdon, MD, US
- LinkedIn followers
- 500 followers
About Jennifer S.
As a dynamic and results-oriented Senior Program Manager with over 15 years of experience, I specialize in leading complex healthcare IT programs, particularly within government agencies such as Centers for Medicare and Medicaid Services (CMS). I am passionate about driving operational efficiencies, implementing strategic process improvements, and delivering high-quality solutions through collaboration and leadership. At NewWave Telecom & Technologies, I led critical initiatives that transformed business operations, optimized service delivery, and enhanced client satisfaction. My expertise spans Agile project management, ITIL best practices, and cross-functional team leadership, with a strong focus on advancing business objectives through people, processes, and technology.
Experience
Program Director
Nov 2024 — Present
Directed the execution of federal healthcare programs, focusing on the Centers for Medicare and Medicaid Services (CMS) and Defense Health Agency (DHA).• Provided operational oversight for contract workflows, ensuring efficiency and compliance. • Fostered collaboration between federal and vendor partners to drive strategic proposals and organizational growth.
Education
University of Baltimore
Bachelor of Science - BS, Health Systems Management
Community College of Baltimore County
General Studies, General Studies
1999 — 2004
University of Maryland Global Campus
Master of Science - MS, Health Administration Informatics
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