Jennifer Rodriguez

About Jennifer Rodriguez

Experienced and strategic executive leader with over 20 years of experience driving organizational success through strategic planning, innovation, and exceptional team leadership. With a proven track record of enhancing customer service, fostering employee development, and achieving corporate objectives, I excel in data-driven decision-making, stakeholder engagement, and process optimization. My career spans leadership roles where I have successfully identified performance gaps and implemented strategic initiatives that deliver world-class service standards. Passionate about continuous improvement and service excellence, I am committed to delivering exceptional results in dynamic, customer-centric environments.In my recent role as Vice President of Client Services at Crisp Video Group, I managed a $45M annual recurring revenue portfolio, consistently achieving high client satisfaction scores. I led multiple departments and provided strategic direction to director-level professionals. I spearheaded the launch of innovative tools like AI Voice Analytics and implemented comprehensive reporting systems that provided valuable insights to executive leadership.Previously, at VIPdesk Connect, I managed a $25M revenue-generating client services operation, overseeing a large team and developing tailored programs that exceeded clients\' expectations. I led director-level professionals and played a pivotal role in business development, leveraging client relationships to drive growth.As Director of Customer Service at Kohl’s Corporation, I directed operations for a massive call center, achieving best-in-class efficiency and employee engagement scores. My leadership in revamping operations and developing training programs significantly improved service levels and customer satisfaction. I led teams of up to 700 associates and directed training & quality assurance for over call center associates.I bring a strong background in sales and marketing from my tenure at Regus Management Group, where I drove significant revenue growth and established new locations.

Experience

1. Director of Fan Support

   Ticketmaster

   Jan 2025 — Present

Education

• Concordia University-Wisconsin

  Business Administration, Management and Operations