Jennifer Robinson
Outreach Manager II Franklin Energy
- Role
- Outreach Manager Ii at Franklin Energy
- Location
- Milton, DE, US
- LinkedIn followers
- 500 followers
About Jennifer Robinson
I am a seasoned sales professional experienced in complex selling to C and D level…
Experience
Outreach Manager Ii
Jan 2025 — Present · DE, US
Management Responsibilities· Directly supervise and mentor the Outreach team, specifically the Energy Advisors, Outreach Specialists, and Energy Engineers (Sales focused).· Interview, recommend for hire and train employees as needed· Plan, coach, assign and direct work as well as review job contributions, conduct performance reviews and reward and discipline employees as necessary· Achieve program objectives by maintaining productivity standards and goals, including property assessment, production installation, and customer service rates and results· Improve customer service quality results by studying, evaluating, and re-designing processes, establishing and communicating service metrics, monitoring and analyzing results, and implementing changes· Coordinate with the Technology department by detecting and diagnosing software problems, provide guidance for corrective action and software program enhancements· Research, organize and summarize data for special projects. Develop, evaluate, recommend and implement procedures for data gathering, management and quality control. Analyze data for trends and/or conclusions.· Prepare status reports on program outreach progress and results. In conjunction with the Technology department, help develop, enhance and maintain information systems to support program operations reporting requirements.· Develop and monitor the Outreach team structure in order to accomplish monthly, quarterly and annual goals, along with managing short-and long-range planning· Responsible for the operational and department budget, budget monitoring and strategic planning of the Outreach programs and initiativesOutreach Responsibilities· Oversee and, as needed, perform daily outreach duties on programs· Establish a clear vision and direction for programs, including programs in different states, audiences, and specific user groups· Establish and direct outreach programs to meet customer goals
Education
Penn State University
Bachelors of Science in Business
1999 — 2001
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