Jennifer Richardson

About Jennifer Richardson

Highly motivated and skilled professional dedicated to delivering unmistakable value to an organization. Over 32 years of experience with project management, productivity measurement and quantitative analysis, budgets and expense management, training and development, quality, resource, billing and emergency management and labor relations. Exceptional organization, communication, and presentation skills. Proven ability to navigate a fast-paced, constantly changing environment with a sense of urgency and flexibility.

Experience

1. Senior Program Analyst

   Universal Service Administrative Co. (USAC)

   Dec 2023 — Present · Washington, DC, US

   Support project management, business process development and risk management for the E-Rate, Emergency Connectivity and Cybersecurity programs to help reduce fraud, waste and abuse by ensuring excellent program integrity, compliance and risk management.•Drive business development by identifying business process improvements to advance operational efficiencies and regulatory compliance. •Collaborate with internal teams and external vendors to address challenges and drive continuous process improvement across the E-Rate program.•Support and manage process flows, business requirements, vendor performance, policies, procedures and other areas that require critical decisions and operational efficiency.

Education

• Anne Arundel Community College

  Business Administration and Management, General

  1993 — 1995

Skills

• Requirements Analysis
• Vendor Management
• Management
• Team Building
• Service Delivery
• Business Analysis
• Integration
• Project Management
• Cross-Functional Team Leadership
• IT Strategy
• Staffing Coordination
• Process Improvement
• Voip
• Data Center
• Leadership
• Training
• Business Continuity Planning
• Labor Relations
• Business Intelligence
• Call Centers
• Team Leadership
• Telecommunications