Jennifer Ramsey

Senior Director of Operations @Horizons Residential Care Center

Winston-Salem, NC, US

Lead 3 department heads and provide executive oversight for approximately 125 staff• Executed 25 employee relations investigations and facilitated 14 disciplinary actions including 8 terminations• Authored and implemented 17+ updated policies and 6+ new Standard Operating Procedures• Managed recruitment and onboarding of 50+ employees, reducing time-to-fill by 20% through streamlined processes and revised job descriptions• Partnered with leadership to reduce open shift coverage issues by 15% and lower overtime costs by 12% through workforce planning and cross-training• Led comprehensive revisions of the Employee Handbook and full Policy Manual review• Oversee staff communications, implementing structured updates that improve policy adherence