Jennifer Ramirez

About Jennifer Ramirez

Accomplished sales leader with proven track record of increasing revenues and delivering outstanding results. Exceptional communication and coaching skills resulting in top performing teams across multiple sales channels and geographic locations.

Experience

1. Sr Manager, Client Performance Management

   Cox Communications

   Jan 2024 — Present · Las Vegas, NV, US

   Lead end-to-end performance oversight, including KPI definition, tracking, and optimization to maximize productivity and results. • Owned OPEX budget management for the Outbound Vendor organization, ensuring cost discipline while scaling performance. • Drove consistent execution and accountability across geographically dispersed vendor sites, aligning teams to performance expectations. • Implemented performance management routines to maximize output and efficiency across near-shore and far-shore locations. • Delivered $29.8M in Service-to-Sales (S2S) revenue in 2025 through a strong partnership with Service leadership and disciplined execution. • Partnered with Service leaders to design and implement S2S processes and procedures that improved consistency and performance across teams. • Collaborated with Training to update and enhance new-hire S2S curriculum, ensuring frontline readiness and faster ramp to productivity. • Led the S2S team to provide a white-glove support model for S2S leaders, enabling proactive identification of performance gaps. • Developed and executed targeted performance improvement plans to address conversion, execution, and capability gaps within S2S teams.

Education

• University of Phoenix

  Bachelors Degree

Skills

• Cross-Functional Team Leadership
• Direct Sales
• Salesforce.com
• Change Management
• Telecommunications
• Business Analysis
• Process Improvement
• Time Management
• Quality Assurance
• Customer Experience
• Selling
• Call Centers
• Business Development
• Budgets
• Sales Process
• Vendor Management
• Microsoft Excel
• Project Management
• Operations Management
• Recruiting
• Team Building
• Management
• Call Center
• Strategic Planning
• Employee Relations
• Coaching
• Program Management
• Sales Management
• Leadership
• Marketing
• Performance Management
• Crm
• Employee Training
• Interviews
• Leadership Development
• Broadband
• Training
• Customer Satisfaction
• Sales Operations
• Customer Retention