Jennifer Downey
- Role
- Dedicated Support Engineer Technical Account Manager at LiveRamp
- Location
- Farmington, UT, US
- LinkedIn followers
- 500 followers
About Jennifer Downey
As a Senior Technical Account Manager at LiveRamp, I bring 7 years of experience in SaaS,…
Experience
Dedicated Support Engineer Technical Account Manager
Dec 2022 — Present
Hybrid role:\\\\nDedicated Support Engineer/ Technical Account Manager\\\\n\\\\n- Act as the primary technical liaison between LiveRamp and critical enterprise clients, ensuring seamless onboarding, successful product adoption, and ongoing customer satisfaction.\\\\n- Demonstrated a deep understanding of Linux systems, employing troubleshooting methodologies to diagnose and resolve complex technical challenges faced by clients minimizing downtime and enhancing system stability.\\\\n- Assisted in creating and maintaining a comprehensive knowledge base, including FAQs, guides, and troubleshooting tips, to empower support engineers to resolve issues independently.\\\\n- Acted as a mentor and for new support engineers, guiding and coaching them in technical problem-solving, customer interactions, and professional growth.\\\\n- Drive customer discovery sessions to fully understand client requirements and leverage the platform to achieve results.\\\\n- Collaborated with cross-functional teams, including Sales, Product Development, and QA, to advocate for customers’ needs and provide feedback on product enhancements and improvements.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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