Jennifer Provost
HLGIU OGTS Sustaining Engineering Senior Analyst at Oracle
- Role
- Senior Technical Analyst, Sustaining Engineering at Oracle
- Location
- Naples, FL, US
- LinkedIn followers
- 500 followers
About Jennifer Provost
Over my 24 years at Oracle, I’ve built my career on hard work, attention to detail, and a genuine commitment to doing more than what’s expected. I take pride in being someone my team can rely on—whether that’s stepping up under pressure, sharing product knowledge, or helping a project cross the finish line ahead of schedule. What drives me most is contributing with positivity, creativity, and open communication, so that every project feels like a shared success.
Experience
Senior Technical Analyst, Sustaining Engineering
Oct 2001 — Present · Naples, FL, US
Oracle acquired MICROS Systems, Inc. in October 2014)• Successfully manage/support a diverse range of products from conception through implementation, training and support.• Effective at prioritizing and organizing workloads in a constantly changing environment to meet daily and weekly schedules with the ability to function smoothly in high pressure situations.• Product expert and proficient in all areas of core OPERA 5 | Cloud applications and a leading specialist within the SE team - also designated as the Marriott Dedicated Resource to handle all GPMS escalations for SE.• Productive, skillful team member, whose work execution results in significant case load resolution for some of my teams’ toughest cases, ensuring they are fully and completely resolved and that root cause is found.• Efficiently resolve many client issues while meeting or exceeding deadlines consistently and contribute to the overall lower aging levels of our team.• Dedicated employee who goes above and beyond for the job, offering 24/7 after-hours support when needed.• Top producer with a solid work ethic with lead roles as an OXI, Cloud and Marriott expert.
Education
Medix College
Certified Clinical Assistant / Medical Tech / Phlebotomy Tech
2000 — 2001
Richland Community College
Certified in Business Computer Apps / Pascal Computer Programming
1996 — 1998
Lake Highlands High School
Advanced All Honors Graduate
1993 — 1995
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