Jennifer Popolizio
Exec Director Employee Experience @CVS Health
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WORK HISTORY
Exec Director Employee Experience @CVS Health
Chosen to lead the implementation of the ServiceNow HRSD portal, case management, and knowledge technology. • Modernized HR case management as a part of HR Transformation ensuring alignment with the HR Call Center goals. Influenced technology to prepare for AI to enhance Call Center agent experience and employee experience. • Digitized and standardized HR knowledge, policy, and procedure content and implemented a governance framework as the foundation for AI.• Partnered with Workday team to integrate platforms to achieve positive employee experiences.• Collaborated cross-functionally across the organization to develop a custom benefit administration solution that supported both an employee benefit plan and security administration of the cash register systems in the stores.• Determined the organization design, talent needs, and talent pipelines to achieve success. • Implemented feedback mechanisms and trend analysis for continuous improvements yielding a 10% HR case reduction.• Analyzed product utilization, survey data, and complaints to influence product development and prioritization of improvements.• Selected to be part of a team that identified initiatives to transform the HR operating model to create capacity for strategic work, improve effectiveness and efficiency, and improve employee survey results.
EDUCATION
Central Connecticut State University
Bachelor of Science (B.S.)
SKILLS
ABOUT JENNIFER POPOLIZIO
Performance-driven HR leader with over 15 years of broad HR experience designing and…
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