Jennifer Pickens
Regional Director of Operations @Lift Solutions Holdings, LLC
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WORK HISTORY
Regional Director of Operations @Lift Solutions Holdings, LLC
During my current role, in order to promote a culture focused on cooperation, process optimization, and quantifiable outcomes, I am pushing integration across teams and guaranteeing the smooth execution of business unit strategy. With a focus on attaining operational excellence and spearheading transformative change, I manage operations and branch locations in MI, OH, KY, WV, and PA. Working with branches, I create and uphold operational excellence to put best practices, standardized SOPs, and continuous improvement programs into action. I create frameworks and offer necessary resources to support the adoption of best practices throughout the region, foster information exchange, and stimulate innovative problem-solving. I provide a high priority on team growth by providing prompt feedback, direction, and assistance to improve performance at the individual and branch levels. Additionally, I foster a dynamic sales culture that is centered on finding new business prospects, growing current clientele, and promoting cross-selling campaigns across a variety of corporate portfolio brands.Key Accomplishments: Maintained exceptional safety record, while ensuring zero incidents or accidents across region, with TRIR goal of.5% or lower. Implemented training program for 2K hours of hands-on education before approval of technicians for independent fieldwork. Optimized processes, eliminated inefficiencies, and enhanced operational performance by integrating Six Sigma methodologies. Oversaw high-performing team of 12 direct reports and extended workforce of approximately 75, while focusing on professional development, training, and motivation. Delivered gross margin targets of 40% or higher and EBITA targets 15% or higher through strategic financial planning and execution by taking full ownership of P&L management and regional budgeting.
EDUCATION
Illinois State University
N/A, Business Administration and Management, General
ABOUT JENNIFER PICKENS
Hi, I am passionate about driving growth, optimizing efficiency, and turning complex operational challenges into success stories. With a track record of leading multi-site operations, streamlining process and procedures, and boosting profitability, I thrive on building high-performing teams and fostering a culture of accountability and continuous improvement.From reducing lead times to improving customer satisfaction, every challenge is an opportunity to innovate. Whether it’s fine-tuning production processes, managing P&L, or implementing cost-saving strategies, increase revenue, my focus is always on sustainable growth and operational excellence.
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