Jennifer Perdue
Senior Client Delivery Manager @ICE
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WORK HISTORY
Senior Client Delivery Manager @ICE
Jacksonville, FL, US
Skilled in fostering strong client relationships by coordinating interactions, advocating for client needs, and addressing escalations with ICE Mortgage Technology teams. Experienced in managing financial operations, including budgeting, forecasting, and billing, while ensuring alignment with client goals. Adept at leading large-scale projects, such as SharePoint migrations and time-entry tool implementations, to enhance efficiency. Proficient in developing Statements of Work (SOWs), addressing audit and risk concerns, and streamlining workflows to improve productivity. Collaborative in partnering with executives and stakeholders, offering guidance, facilitating strategic discussions, and maintaining open communication to drive positive results.
EDUCATION
Florida State College at Jacksonville
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ABOUT JENNIFER PERDUE
Client Management and Information Technology professional with extensive leadership experience and a proven track record in client delivery within a large enterprise organization. Adept at fostering strong client relationships, ensuring exceptional satisfaction levels, and delivering high-quality service and product outcomes. Proficient in service management, project management, problem-solving, and analytical thinking, with experience in handling complex challenges and improving processes. A collaborative communicator who builds meaningful connections with clients, employees, coworkers, vendors, and leaders to drive success.
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