Jennifer Penfold

About Jennifer Penfold

As a Program Manager at the American Red Cross, I lead the Direct Patient Care and Emerging Cell and Gene Therapy Solutions program, driving operational excellence and compassionate leadership. I oversee the collection of leukopaks and other specialized gene therapy products, supporting the delivery of innovative, life-saving therapies.I am proud to be part of the 2025 ARC LEAD Cohort (Leadership Education and Development), an enterprise-wide leadership program designed for high-performing employees. This program focuses on developing critical skills, expanding knowledge, and gaining cross-functional experience to prepare for senior leadership roles across the organization.I am also deeply proud to contribute to a program that delivers hope to patients every day.With over nine years of experience in the biomedical field, I bring strong strategic planning, problem-solving, and customer service expertise. I am passionate about making a meaningful difference in the lives of patients and advancing cutting-edge therapies that improve health outcomes.

Experience

1. Direct Patient Care and Emerging Cell and Gene Therapy Solutions Leukopak Program Manager

   American Red Cross

   Nov 2021 — Present · Washington, DC, US

   As a dedicated Program Manager within the Direct Patient Care and Emerging Cell and Gene Therapy Solutions program at the American Red Cross, I bring a strong commitment to operational excellence and compassionate leadership. I oversee the collection of leukopaks and other specialized Gene Therapy Solutions, contributing to the delivery of life-saving, innovative therapies.Key Responsibilities-Provide strategic operational oversight to staff involved in the collection of enriched blood products, ensuring high-quality processes and outcomes-Act as a liaison between the Direct Patient Care and Emerging Cell and Gene Therapy Solutions program and external partners, ensuring seamless communication and coordination-Manage and schedule donors efficiently, maintaining and expanding a robust research donor database-Onboard new customers, facilitate order management, and resolve service-related concerns with attention to detail-Develop and implement IT solutions that optimize program functionality and streamline workflows-Represent the American Red Cross with professionalism, promoting a positive image and upholding the organization’s mission-Provide mentorship, support, and guidance to staff and volunteers, fostering a collaborative and productive environment.I am passionate about driving innovation in cellular therapy and patient care, leveraging my expertise to support groundbreaking treatments and enhance the lives of patients worldwide.

Education

• Paul Smith's College

  Bachelor of Science in Business Management and Entrepreneurial Studies, Business Administration and Management, General

  2002 — 2006

Skills

• Event Management
• Customer Service
• Strategic Planning
• Social Media
• Training
• Customer Satisfaction
• Business Planning
• Time Management
• Entrepreneurship
• E-Commerce
• Management
• Hospitality
• Online Advertising
• Marketing
• Business Development
• Event Planning
• Sales